Privacy Policy

This Privacy Policy explains how Wellness in Italy (“we”, “us”, “our”, or “the Company”) collects, uses, and protects your personal information when you visit our website, submit an enquiry, or engage with our wellness retreat services in Italy.

We are committed to handling your personal data with care, transparency, and in accordance with applicable laws. This policy is designed to comply with the General Data Protection Regulation (GDPR) and relevant Italian data protection requirements.

By using our website or engaging our services, you confirm that you have read and understood this Privacy Policy. If you do not agree, please do not use our website or provide your information.

Who We Are

Wellness in Italy provides structured health and wellness retreats in Italy, including weight loss retreats, fitness programmes, detox experiences, and recovery-focused retreats.

Business Name: Wellness in Italy

Website: https://wellnessinitaly.co/

Registered Address: Lake Viverone, Provinces of Biella, Turin and Vercelli; Piedmont

Email: info@pearllemongroup.com

UK: +442071833436

We act as the Data Controller for your personal data. This means we determine how and why your information is processed.

Information We Collect

We collect personal data directly from you, automatically through our website, and in some cases from third parties.

Information You Provide Directly

When you submit an enquiry, book a retreat, or communicate with us, we may collect:

Full name, email address, and phone number
Health and lifestyle information relevant to retreat participation
Programme preferences and retreat details
Billing address and payment details (processed securely via third-party providers)
Any messages, feedback, or correspondence you send

Information Collected Automatically

When you use our website, we may collect:

IP address and device information
Browser type and operating system
Pages visited and time spent on the website
Referral source or entry point
Cookie and analytics data

This information helps maintain website functionality, performance, and security.

Information from Third Parties

We may receive information from:

Partner venues or retreat locations in Italy
Payment processors confirming completed transactions
Advertising platforms such as Google or Meta
Referral partners or intermediaries assisting with bookings

We only collect data necessary to deliver our services effectively.

How We Use Your Information

Your personal data is used for legitimate business purposes only.

These include:

Service delivery: Managing bookings, organising retreats, and coordinating logistics
Client communication: Responding to enquiries, confirming bookings, and providing updates
Personalisation: Matching you with appropriate wellness programmes
Health and safety: Ensuring programmes are suitable for your condition
Marketing: Sending updates or offers where you have provided consent
Operational improvements: Reviewing feedback and improving services
Legal compliance: Meeting accounting, tax, and regulatory obligations
Website analytics: Understanding usage patterns to improve performance

We do not use your information for unrelated purposes.

Legal Basis for Processing

We process personal data under the following lawful bases:

Contractual necessity: To deliver wellness retreat services you have requested
Consent: For marketing communications and optional data collection
Legal obligation: To comply with tax, legal, and regulatory requirements
Legitimate interest: To improve services, maintain security, and manage operations

You may withdraw consent for marketing communications at any time.

Cookies and Tracking Technologies

Our website uses cookies to improve user experience and analyse performance.

Types of Cookies Used

Essential cookies: Required for core website functionality
Analytics cookies: Track user interaction and website performance
Preference cookies: Store user settings and preferences
Marketing cookies: Support advertising and campaign measurement

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

Data Retention

We retain personal data only as long as necessary.

Booking and financial records: up to 7 years for legal and accounting purposes
Enquiry and communication data: up to 24 months
Marketing data: until you unsubscribe or request deletion

When data is no longer required, it is securely deleted or anonymised.

Sharing Your Information

We do not sell or trade your personal data.

We may share information with trusted third parties when required to deliver our services:

Payment processors for secure transactions
Retreat venues and service providers in Italy
IT and hosting providers for secure data storage
Email and marketing platforms
Legal, accounting, or compliance professionals

All third parties are required to handle your data securely and in line with GDPR standards.

International Data Transfers

Some of our service providers may process data outside Italy or the European Economic Area (EEA).

When this occurs, we ensure appropriate safeguards are in place, including:

Transfers to countries recognised as having adequate data protection
Use of Standard Contractual Clauses where required

This ensures your data remains protected to European standards.

Data Security

We implement strict security measures to protect your information.

These include:

SSL encryption for all data transmissions
Restricted access to authorised personnel only
Secure storage systems and cloud infrastructure
Regular system monitoring and updates
Staff training on data protection practices

While no system is entirely risk-free, we continuously review and improve our security processes.

Your Data Protection Rights

Under GDPR, you have the following rights:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Object to certain processing activities
Request data portability
Withdraw consent for marketing communications

To exercise your rights, contact us at [Insert Contact Email]. We respond within one month where applicable.

Marketing and Communication Preferences

We only send marketing communications if you have opted in.

You can unsubscribe at any time using the link in our emails or by contacting us directly.

We do not share your contact details with third parties for marketing purposes without your consent.

External Links

Our website may include links to third-party websites. We are not responsible for their privacy practices.

We recommend reviewing their privacy policies before providing personal information.

Children’s Privacy

Our services are intended for individuals aged 18 and over.

We do not knowingly collect data from minors. If you believe a minor has provided personal information, please notify us so it can be removed.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or service operations.

The latest version will always be available on this page with an updated date.

Continued use of our website indicates acceptance of any changes.

How to Contact Us

If you have questions regarding this Privacy Policy or your personal data, please contact:

Wellness in Italy

Website: https://wellnessinitaly.co